Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and BUFFERCODE PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 ("Company", "we", "us", or "our"). BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE OUR SERVICES. You represent and warrant that: • You have full legal capacity to enter into these Terms • You are at least 18 years of age • You have the authority to bind any entity you represent • Your use of services will comply with all applicable laws

The Company provides technology consulting, software development, system integration, cloud solutions, and related services ("Services"). Services include but are not limited to: • Cloud and DevOps solutions • Cybersecurity services • System integration • Datacenter services • Corporate training • AI/ML solutions • Microsoft and AWS services Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. We reserve the right to modify, suspend, or discontinue any Service at any time without notice or liability.

You agree to: • Provide accurate and complete information • Maintain confidentiality of account credentials • Use Services only for lawful purposes • Comply with all applicable laws and regulations • Not interfere with or disrupt Services • Not attempt unauthorized access to any systems • Not reverse engineer or decompile our software • Not use Services to transmit harmful content • Promptly pay all fees and charges • Indemnify us against claims arising from your use Violation of these obligations may result in immediate termination of Services without refund.

All intellectual property rights in our Services, including but not limited to software, designs, logos, content, and documentation, are owned by or licensed to the Company. You are granted a limited, non-exclusive, non-transferable, revocable license to use Services solely for agreed purposes. You may not: • Copy, modify, or create derivative works • Sell, rent, lease, or sublicense Services • Remove proprietary notices • Use our intellectual property without permission Any materials you provide remain your property, but you grant us a worldwide, royalty-free license to use them for providing Services.

Payment terms are as follows: • All fees are due as per agreed payment schedules • Payments are non-refundable unless otherwise stated • Late payments incur interest at 18% per annum • You are responsible for all taxes and duties • We may suspend Services for non-payment • Disputed charges must be reported within 15 days Prices may be revised with 30 days' notice. Continued use after price changes constitutes acceptance.

Both parties agree to maintain confidentiality of proprietary information. Confidential information does not include information that: • Is publicly available • Was known prior to disclosure • Is independently developed • Must be disclosed by law Confidentiality obligations survive termination of these Terms for 5 years.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES • WE ARE NOT LIABLE FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES • OUR TOTAL LIABILITY SHALL NOT EXCEED FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM • WE ARE NOT LIABLE FOR THIRD-PARTY ACTIONS OR CONTENT • WE ARE NOT LIABLE FOR SERVICE INTERRUPTIONS OR DATA LOSS THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: • Your use or misuse of Services • Your violation of these Terms • Your violation of any laws or third-party rights • Content you submit or transmit through Services • Any negligent or willful misconduct We reserve the right to assume exclusive defense of any claim subject to indemnification.

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE SPECIFICALLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING: • MERCHANTABILITY • FITNESS FOR A PARTICULAR PURPOSE • NON-INFRINGEMENT • ACCURACY OR RELIABILITY • UNINTERRUPTED OR ERROR-FREE SERVICE • SECURITY OF DATA • RESULTS FROM USE OF SERVICES NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Either party may terminate these Terms: • For convenience with 30 days' written notice • Immediately for material breach not cured within 15 days • Immediately for insolvency or bankruptcy Upon termination: • All licenses granted to you terminate • You must cease using Services • You must pay all outstanding fees • You must return or destroy our confidential information • Provisions that by nature should survive will survive

Neither party is liable for delays or failures due to causes beyond reasonable control, including but not limited to: • Acts of God or natural disasters • War, terrorism, or civil unrest • Government actions or regulations • Pandemic or epidemic • Power or telecommunications failures • Labor disputes Affected party must promptly notify the other party and use reasonable efforts to minimize impact.

Any dispute arising from these Terms shall be resolved through: 1. Good faith negotiations between parties (30 days) 2. Mediation under Indian Arbitration and Conciliation Act, 2015 3. Binding arbitration in Bengaluru, Karnataka, India 4. Single arbitrator appointed mutually or by court 5. Arbitration in English under Indian law 6. Award is final and binding Notwithstanding above, either party may seek injunctive relief in courts of competent jurisdiction.

• Entire Agreement: These Terms constitute the entire agreement • Amendments: Changes must be in writing and signed by both parties • Severability: Invalid provisions shall be severed • Waiver: No waiver unless in writing • Assignment: You may not assign without our consent • Notices: Written notices to registered addresses • Relationship: Parties are independent contractors • Compliance: Both parties shall comply with applicable laws • Export Controls: You shall comply with export regulations

These Terms are governed by the laws of India without regard to conflict of law principles. You consent to exclusive jurisdiction of courts in Bengaluru, Karnataka, India. If you are a government entity, additional terms may apply. Please contact us for government-specific terms.

For questions about these Terms, contact: BUFFERCODE PRIVATE LIMITED Legal Department Email: [email protected] Phone: +91-7217285284 All legal notices should be sent to our registered office address. Last Updated: 3 August 2025